1. About this policy
1.1 This policy (Policy) sets out the standards that apply when you use Astrenian, together with everything we provide through it (Software), and our website at astrenian.com (Website). It applies to everyone who uses them.
1.2 By using the Software or the Website, you agree to follow this Policy. If you have an account, our Terms of Service make this Policy part of your agreement with us (clause 7.1.5 of the Terms of Service). If you do not agree with this Policy, you must not use the Software or the Website.
1.3 We may change this Policy from time to time. If you have an account, we will tell you about changes as set out in clause 1.5 of our Terms of Service. If you do not have an account, changes take effect when we publish them here.
1.4 This Policy should be read alongside our Terms of Service at https://astrenian.com/terms/software, our Website Terms of Use at https://astrenian.com/terms and our Privacy Notice at https://astrenian.com/privacy.
2. Who are we?
2.1 We are ASTRENIAN LTD, registered in England and Wales with company number 16188105 whose registered address is 71-75 Shelton Street, London, WC2H 9JQ (we/us/our).
3. Using the Software and the Website
3.1 You must not use the Software or the Website:
- 3.1.1 in any way that breaches any applicable local, national or international law or regulation;
- 3.1.2 in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
- 3.1.3 for the purpose of harming or attempting to harm minors in any way, including by creating, storing or sharing content that sexually exploits or abuses children;
- 3.1.4 to bully, harass, threaten, insult, intimidate or humiliate any person;
- 3.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam), including emails or other messages sent through the Software to people who have not asked for them;
- 3.1.6 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware, including through anything you share, publish or send through the Software;
- 3.1.7 to upload, store or share terrorist content;
- 3.1.8 to gain or attempt to gain unauthorised access to any part of the Software, anyone else’s account or content, or connected third-party services;
- 3.1.9 to trick people into giving you personal information, or to ask people for passwords, payment card details or similar security details through anything you share, publish or send (phishing);
- 3.1.10 to collect or use other people’s personal information unlawfully;
- 3.1.11 to impersonate any person or organisation, or mislead people about who you are or who is behind anything you share, publish or send;
- 3.1.12 to infringe anyone’s intellectual property, privacy or other rights, including by sharing or publishing content you do not have the right to share;
- 3.1.13 to use sharing or publishing to distribute files to large numbers of people, for example as a download site for others;
- 3.1.14 to scrape, probe, scan, test the vulnerability of, flood or attack the Software or the Website, get around any security, authentication or access control, or access them by automated means other than through features and integrations we provide (ordinary browser features and accessibility tools are allowed);
- 3.1.15 to obtain more free trials than you are allowed, to get around our limits, for example by spreading your use across several accounts, or to create or use an account to get around a suspension; or
- 3.1.16 to share, publish or send anything that is unlawful, or that harms, or is likely to harm, other people.
4. Your responsibilities
4.1 When using the Software or the Website you must:
- 4.1.1 tell us promptly if you become aware of any use of the Software or the Website that is fraudulent or unlawful;
- 4.1.2 tell us promptly if you become aware that anything shared or published through the Software infringes anyone’s intellectual property or other rights;
- 4.1.3 not use the Website in any way which breaches our Website Terms of Use; and
- 4.1.4 not use the Software or its integrations to get around the terms of service of any connected third-party service.
5. Breach of this policy
5.1 If you breach this Policy, you also breach our Terms of Service if you have an account, and our Website Terms of Use if you are using the Website. Where we reasonably believe a breach has occurred, we may (but are not limited to):
- 5.1.1 issue a warning to you;
- 5.1.2 limit or refuse your access to the Software or the Website, or any part of them;
- 5.1.3 remove or disable access to content, for example something you have shared or published (clause 8.9 of our Terms of Service);
- 5.1.4 suspend your account, or end your contract with us, as set out in clause 15 of our Terms of Service;
- 5.1.5 disclose any relevant information or content to law enforcement authorities as appropriate or as required by law; and/or
- 5.1.6 take legal action against you.
5.2 Some of these actions may happen automatically when the Software detects activity that breaches this Policy. Clause 15.2 of our Terms of Service applies to any suspension, including how to ask for a person to review it.
6. Reporting and complaints
6.1 Anyone can report content or activity they believe breaches this Policy, whether or not they have an account, using the report link where one is shown, or by emailing info@astrenian.com. Please tell us what it is and where you found it.
6.2 We will review reports and act on them as set out in section 5. We may not always be able to tell you what action we have taken.
6.3 If you wish to complain about the Software, the Website or a decision we have made under this Policy, please contact us at info@astrenian.com.
7. Law and jurisdiction
7.1 The laws of England and Wales apply to this Policy. If you are a consumer (see clause 1.3 of our Terms of Service), you may bring a claim in the courts of England and Wales or in the courts of the country or part of the United Kingdom where you live, and you keep the protection of any mandatory laws of the country where you live. Otherwise, the courts of England and Wales have exclusive jurisdiction.